Friday, August 20, 2004

FineScale Modeler - Great Service

Yesterday I received the October issue of FineScale Modeler from the US. A fine magazine, even if they do spell Modeller wrong.

I had not received the May issue but had received all the intervening issues, so I first thought this may have been the May issue turning up late. But no, October. So I got onto their website and filled out the webform with all the laborious details.

And this morning, an apology and an undertaking to send it out immediately. What great service! Of course, the saleswoman noted that my subscription runs out in November, and gave a gentle reminder to re-subscribe. Naturally I will.

I reckon I'll add Megan of FSM Customer Sales & Service to my Praise list.

No comments: